FAQ

 

How can I get free delivery?

We currently offer free delivery on all orders over £15 that go to the UK only. If you are shopping for more, enter our promotional code 'FREEDELIVERY' at checkout and click on REDEEM. It is not automatic yet, sorry - we are working on it! 

 

What is your shipping policy?

We aim to deliver all domestic orders within 3-5 working days. For international orders, please allow 5-7 working days. Please note that our working days are Monday-Friday and do not include bank holidays.

Whilst the vast majority of the parcels we send reach their destinations within the usual delivery times, very occasionally parcels get delayed and take a little longer than normal. Please be patient but, if after 10 working days from placing your order, you are concerned about its whereabouts, just get in touch and we will happily investigate. 

 

What about returns, exchanges and refunds?

We want you to be 100% happy with your tea!  If this is not the case, please just let us know within seven working days of delivery at hello@wearetea.com.

Return/exchange delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you.

 

Are your teas natural and sugar-free?

Yes - all our teas are just tea, nothing else is added. If you have a sweet tooth, we leave it to you to add something sweet to your tea.

 

How do I order wholesale?

1st order? Get in touch with us at hello@wearetea.com and we will either direct you to the most relevant wholesaler or supply you direct.
Re-ordering? Simply send us your company name and order at orders@wearetea.com and we will process it within the day.

 

Any other questions?

Contact our team at hello@wearetea.com or give us a call at 0207 792 4470.